Team Lead
Incedo
- Gurgaon, Haryana
- Permanent
- Full-time
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
- Work as the Process Owner for the entire account
- Responsible for implementing ITIL practices in the account
- Responsible to strengthen Asset Management Practices in the account
- Evaluate existing processes, modify & improve the same based on the environment
- Guide the team to for Process Adherence
- Has good exposure to Infrastructure management services, technologies and practices
- Work with Operations team to optimize IT Ops schedule by improving the processes
- Responsible for handling Governance calls with client.
- Create & share best practices with entire team
- Communicate any procedural issues with suppliers
- Support large / small scale projects / modifications in process related issues
- Continuously improve standards and processes related to IT Ops (ITIL)
- Responsible for Service Improvement plans and Continuous improvement plans
- Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity levers
- ITIL Certification & Documentation
- Willing to work in shifts
- Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)
- Good knowledge & experience in IT infra, L1 & Monitoring
- Strong Leadership/ Team Building/ Decision Making attribute with excellent communication skills.
- SLA & Stakeholder Management
- Proficient in ITSM tools functionality like Service Now etc
- Proficient in PowerPoint and Excel
- Ability to lead & guide junior team members
- Engineering or equivalent Graduate Degree
- ITIL Expert Certification
- Must have good written and verbal communication skills.
- Strong conceptual and analytical skills
- Ability of adapt any new technical environment with minimal knowledge transfer efforts