Technical Support Role - Voice Process (0-3 yrs) Bangalore/Shivaji Naga (After-Sales/Customer Service)
Talent2Hire Solutions
Shivajinagar, BiharBangalore, Karnataka
Permanent
Full-time
13 days ago
Job Title: L1 Technical Support - Voice Process (100 Openings)Location: Shivaji Nagar, BangaloreEmployment Type: Full-time, PermanentAbout the RoleWe are hiring L1 Technical Support Executives for a leading organization in Bangalore. The role involves providing voice-based technical support to customers, resolving their queries, and ensuring a seamless customer experience. This is an excellent opportunity for both freshers and experienced candidates who are fluent in Hindi and English and are eager to build a career in customer & technical support.Key Responsibilities-Handle inbound customer calls and provide L1 technical assistance. - Troubleshoot basic technical issues and escalate complex queries to higher support levels when required.- Maintain accurate call records and update customer interaction details in the system.- Provide prompt, professional, and efficient customer service.- Ensure compliance with process guidelines and company policies.Qualifications & Skills RequiredEducation: Any GraduateLanguages: Fluent in Hindi & English (mandatory)Versant Level: 4 or equivalent proficiency in communication skills- Basic understanding of computer systems and troubleshooting will be an advantage.- Strong problem-solving and interpersonal skills.Work ScheduleWorking Days: 6 days/weekShifts (Rotational):Female Candidates: 7 AM - 8 PMMale Candidates: 7 AM - 12 AMWeekly Off: 1 rotational offWork Mode: Work from Office (Shivaji Nagar, Bangalore)Compensation & BenefitsFresher: - 22,000 CTC/month | Take Home: - 17,000/monthExperienced: Up to - 25,000 CTC/month | Take Home: Up to - 20,000/monthQuarterly Bonus: - 4,065- Performance-based incentives may be applicable.Number of Openings100 Positions Available - Immediate Joining Preferred (ref:updazz.com)