Team Leader-Customer Service-Noida
Acura Solution
- Gurgaon, Haryana Noida, Uttar Pradesh
- Permanent
- Full-time
compliance. Determining training needs of employees and conducting suitable training programs to
enhance their operational efficiency leading to increase productivity. Provide status reporting of team activities against the program plan or schedule. Cascade all necessary business information and updates to the executives. Facilitate problem solving and collaboration. Identify and manage BQ across the floor to enhance floor performance. Regular reviews with the Team & analyze the opportunities of improvement & reduction in
controllable defects which are a direct impact to Customer Experience Assisting the Senior manager in organizing, planning and implementing strategy Coordinating day-to-day operations Ensuring that goals, SLA and objectives are met Maintaining a safe and clean work environment Interviewing and recruiting new employees Reporting any problems or accidents to senior management Creating reports, analyzing, interpreting and presenting data Managing customer complaints and resolving their issues Assisting with procurement of inventory and supplies Floor support, Act as a point of escalation and 2nd level of support for all complex scenarios. Work as a resource person for product development team in order to report issues, diagnose
and collect necessary information.