Team Leader-Customer Service-Noida

Acura Solution

  • Gurgaon, Haryana Noida, Uttar Pradesh
  • Permanent
  • Full-time
  • 18 days ago
Key Roles & Responsibilities: Familiarize the team with the customer needs, process SOP's and products and governing
compliance. Determining training needs of employees and conducting suitable training programs to
enhance their operational efficiency leading to increase productivity. Provide status reporting of team activities against the program plan or schedule. Cascade all necessary business information and updates to the executives. Facilitate problem solving and collaboration. Identify and manage BQ across the floor to enhance floor performance. Regular reviews with the Team & analyze the opportunities of improvement & reduction in
controllable defects which are a direct impact to Customer Experience Assisting the Senior manager in organizing, planning and implementing strategy Coordinating day-to-day operations Ensuring that goals, SLA and objectives are met Maintaining a safe and clean work environment Interviewing and recruiting new employees Reporting any problems or accidents to senior management Creating reports, analyzing, interpreting and presenting data Managing customer complaints and resolving their issues Assisting with procurement of inventory and supplies Floor support, Act as a point of escalation and 2nd level of support for all complex scenarios. Work as a resource person for product development team in order to report issues, diagnose
and collect necessary information.

Acura Solution