Associate Tech Lead

Bangalore, Karnataka
Permanent
Full-time

2 months ago

Job Description:At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at .Overview of Job Function:The Software Specialist (C++), Software Engineering is pivotal in steering a group of talented software engineers towards the successful execution of R&D projects. This role involves a blend of technical expertise and leadership skills to work as independent contributor on development of VFC product and features, mentor team members, and ensure that software deliverables are innovative, robust, and align with customer expectations. The specialist acts as a bridge between the engineering team and product management, translating business objectives into technical strategies, fostering a culture of continuous improvement, and maintaining a focus on both short-term milestones and long-term goals.Responsibilities:Principal Duties and Essential Responsibilities:

Work as individual contributor developing and supporting the Financial Compliance direct Cloud initiative. Ensuring global customer success.
Initial ramp up is expected to be based on small product issue resolution building to new feature development.
Once team established and product knowledge at required level, lead the development and implementation of software projects from conception to deployment.
Provide technical expertise and guidance in software design, coding standards, and system integration.
Ensure the quality and reliability of software through rigorous testing and code reviews.
Encourage innovation and the exploration of new technologies to enhance product capabilities.
Troubleshoot and resolve complex technical issues that arise during the development process.
Manage the allocation of resources, including personnel and technology, to optimize productivity.
Establish and monitor performance metrics to evaluate the success of software projects.
Mentor and develop team members through coaching and career growth opportunities.
Foster a collaborative team environment that encourages open communication and knowledge sharing.
Make informed decisions that impact software projects and team dynamics.
Oversee the creation and maintenance of comprehensive technical documentation.
Ensure adherence to industry standards and regulatory requirements.

Qualifications:Minimum Requirements:

Understanding of unified communications (e.g. Cisco UCM, Zoom, MS Teams) and Trading Floor platforms (e.g. BT Trading, IPC Unigy, Speakerbus).
Experience of voice recording platforms is advantageous
Degree in Computer Science or Engineering or Equivalent with 8+ years of working with C++ and/or Java.
Experience of voice & video recording platforms is advantageous
Working experience of Cloud (preferably Azure) is an added advantage.
Strong programming background and should be able to design and deliver solutions quickly
Working knowledge of Cloud tools such as Kubernetes, Docker, GitHub and CI/CD tools such as Harness and/or Jenkins
Working knowledge of Monitoring Tools such as Datadog and/or OpsGenie.
Experience working JIRA and in an Agile team.
Desktop systems development using C++ / Java
JavaScript and/or TypeScript with knowledge of HTML, CSS and other web UI systems.

Verint

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