Job Purpose:To lead and manage the insurance telesales function through the contact center, ensuring consistent achievement of sales targets, customer satisfaction, and compliance with regulatory and internal standards.Key Responsibilities:Strategic Leadership:Develop and execute the overall strategy for insurance telesales through the contact center.Align with bank’s retail and bancassurance objectives to optimize insurance product penetration across customer segments.Sales & Revenue Generation:Drive sales of life, health, and general insurance products via outbound and inbound channels.Achieve monthly and annual revenue targets through effective sales planning and execution.Analyze campaign performance and implement strategies to improve conversion rates and cross-sell.Team Management:Lead, train, and manage a large team of telesales executives and team leaders.Design incentive structures and productivity monitoring systems to boost team morale and output.Ensure regular training for product knowledge, compliance, and soft skills.Operations & Process Management:Manage day-to-day telesales operations, ensuring optimal resource utilization and adherence to service levels.Implement call quality monitoring and customer experience enhancement processes.Ensure timely reporting, dashboard tracking, and data-driven decision-making.Compliance & Governance:Ensure adherence to IRDAI regulations, bank policies, and product guidelines.Manage customer consent, data privacy, and complaint handling protocols.
