Confidential: Online Business Manager (I)
IntegrateUp
- India
- Permanent
- Full-time
- Design, improve, and maintain internal systems, SOPs, and workflows
- Set up and optimize tools, software, and automations for operational efficiency
- Track and improve documentation, filing systems, and knowledge hubs
- Evaluate and enhance performance across platforms like
- Lead internal, client-facing, and strategic projects from kickoff to completion
- Plan, execute, and track key initiatives to ensure timely delivery and budget adherence
- Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team
- Coordinate task assignments and manage project workflows across platforms
- Liaise with the CMO and external consultants to implement marketing and tech strategies
- Foster a culture of feedback, coaching, and collaboration
- Keep the team engaged, supported, and accountable without micromanaging
- Lead hiring, onboarding, and performance reviews
- Track team response time and workflow capacity
- Ensure clear roles and expectations across virtual teams
- Act as a liaison between contractors, stakeholders, and business owners
- Align daily operations with long-term business strategy
- Analyze performance metrics and KPIs to guide operational decisions
- Use spreadsheets and formulas to support data analysis and reporting
- Prioritize resource allocation based on capacity and business needs
- Oversee seamless onboarding/offboarding and proactive client communication
- Deliver a standout client experience through thoughtful systems and reliable service
- Maintain operational excellence that drives referrals and rave reviews
- Anticipate operational risks and implement proactive mitigation strategies
- Manage budgets and allocate resources effectively to support digital initiatives
- Collaborate with marketing and sales teams on product launches and promotions
- 5+ years of experience in operations, systems, and people management
- 2+ years of Digital Marketing experience
- OBM certification strongly preferred
- Fluent in English (written and verbal)
- Highly tech-savvy, analytical, and system-oriented
- Experience within a service-related online business, like a marketing agency, is desired
- Strong project management skills (e.g., Asana, Trello, ClickUp, Monday.com)
- Proven ability to lead remote teams with a focus on accountability and performance
- Strategic thinker with long-term planning capabilities
- Excellent communication and collaboration skills
- Strong problem-solving and decision-making abilities
- Skilled in using spreadsheets and formulas for data tracking and analysis
- Familiarity with budgeting, expense tracking, and financial reporting
- Comfortable with remote tools (Slack, Zoom, Google Workspace, CRMs, automation platforms)
- Is organized, detail-oriented, and focused on efficiency
- Thrives under pressure and communicates with clarity
- Takes full ownership and follows through on commitments
- Loves documentation, tracking data, and creating efficient workflows
- Is approachable, people-focused, and values strong relationships
- Is a powerhouse of execution—not just ideas
- Responds promptly and proactively
- Sees the bigger picture and builds scalable, repeatable systems
- Empowers others and builds collaborative momentum
- Struggles with deadlines, follow-through, or juggling multiple projects
- Avoids documentation or continuous updates to SOPs
- Needs constant direction or gets stuck in “paralysis by analysis”
- Gets lost in the details
- Fails to hold others accountable or empower the team
- Doesn’t consider workload capacity or prioritize effectively
- Isn’t looking for how to move the organization forward
- INR ₹ 176K - INR ₹ 264K /month (depending on experience and OBM certification), full-time/contract
- Must work overlapping hours with US CST, M-F
- Extreme Ownership
- Operate With A Sense Of Urgency
- Customer Focused
- Relentless About Creating Results
- Initial Application
- Skills Application
- Virtual interview with our recruiting agency
- Final virtual interview with CEO or manager