Purpose of the Role –As a Travel Counselor, you will be responsible for providing exceptional travel advisory and booking services to our clients. You will utilize your extensive knowledge of travel destinations, industry trends, and various booking tools to offer personalized travel solutions that meet our clients' needs and expectations.Main Responsibilities –Key Responsibilities:Client Consultation and Advisory:· Conduct thorough consultations with clients to understand their travel preferences, needs, and objectives.· Provide expert advice on destinations, itineraries, and travel options to create memorable and tailored travel experiences.· Recommend and arrange accommodations, transportation, and activities based on client requirements.Booking and Reservations:· Utilize booking systems and software to make reservations for flights, hotels, rental cars, tours, and other travel services.· Ensure accuracy in booking details and promptly confirm reservations with clients.· Monitor and manage booking changes, cancellations, and re-accommodations as needed.Travel Documentation and Compliance:· Assist clients in obtaining necessary travel documents such as visas, passports, and travel insurance.· Stay up to date with travel regulations, safety guidelines, and health advisories to provide informed recommendations to clients.Customer Service:· Deliver exceptional customer service throughout the entire travel process, from booking to post-trip follow-up.· Address and resolve any client inquiries, issues, or concerns promptly and professionally.QualificationsExperience & Education:· Bachelor's degree in a related field or equivalent experience.· Proven experience as a Travel Counsellor or similar role in the travel industry.· Proficiency in travel booking systems and software (e.g., Amadeus, Sabre, Galileo).· Strong knowledge of travel destinations, itineraries, and travel trends.· Excellent communication and customer service skills.· Detail-oriented with strong organizational and time management abilities.· Ability to work independently and as part of a team.· Problem-solving skills and adaptability in a fast-paced environment.· Certification from a recognized travel industry association (e.g., IATA) is a plus.
