Senior Technical Consultant

Orange

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 13 days ago
about the roleDC ACI / Nexus L2 Day2 Role & Responsibilities • The NCE delivers the technologies, solutions and services which customers need to expertly manage their networks. Hands on Experience with DNAC & ISE • In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. • You need to be an experienced and creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. • Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. • Connects directly with Cisco customers and builds effective working relationships while solving their issues. • Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco. Cisco Confidential • Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions. • Review and analyze trends and assist in providing quarterly reports detailing corrective action plans planned for the next quarter. • Shorten the ,me to resolution during complex situations by using knowledge of the customer network and their operations. • Leverage industry best practices and detailed understanding of the customer's infrastructure. • Setting up weekly cadences to review technical issues. • Review historic customer data to identify trends and enable problem management • Handle multiple customers for aforementioned needs remotely or onsite. You will be part of Cisco's CX (Customer Experience) Organization. You will work very closely with our HTOM, HTTS CSEs, NCEs, SEs, as well as the Service Delivery Manager (SDM) aligned to this engagement.about youCCNPTechnical Expertise Desired: Data Centre (Nexus) 5 -10 years Understanding of IP/TCP networking and security concepts. • Data center and storage network services/technologies. • Data centre routing and switching technologies (e.g. vPC, Fabric Path, STP, first hop duplication, VXLAN,ACI, MPLS, OTV, OSPF, QOS, BGP, ISIS, and Multicast). • Cisco UCS and Data Center environments including Nexus Series Switches (Nexus 2k,3k,5k, 7k, 9k)additional information
  • Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
  • Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
  • Professional development: training programs and upskilling/re-skilling opportunities
  • Career growth: Internal growth and mobility opportunities within Orange
  • Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
  • Reward programs: Employee Referral Program, Change Maker Awards
departmentOrange Business InternationalOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Orange