Director - Asset Servicing, Pune Head

• Lead the Asset Servicing function in Pune, overseeing a large team and significant operational scope. Responsible for the execution for the front to back processing in the site for the function.
• Execute global strategic initiatives in partnership with Operations, Business, and Technology. Drive strategic platform re-engineering initiatives, significantly reducing manual touch points, with documented measurable improvements
• Spear head the transformation and simplification of the Asset Servicing operating model in Pune, optimizing efficiency and service delivery.
• Drive the implementation of continuous improvement initiatives, enhancing Straight Through Processing (STP) rates and productivity through robotics, workflow optimization, and innovative re-engineering techniques.
• Adopt an executive approach to risk awareness, leading the transformation of the control framework, collaborating with regional peers to achieve global consistency in processes and controls across the function.
• Drive solutions and enhanced client satisfaction and service levels by establishing a robust operational framework for issue identification, remediation, and performance tracking through digital automation and refined design techniques.
• Deliver high-quality, consistent, and meaningful executive reporting and analytics to identify critical trends and themes.
• Manage and contribute to the development and achievement of location strategy and productivity targets.
• Develop and manage the comprehensive People Strategy for the Pune Asset Servicing footprint.
• Hire, develop, and reward staff based on meritocracy, fostering a collaborative and diverse environment, and identifying high-performing talent.
• Support and partner with a wide range of internal stakeholders (Product, Sales, Client Delivery, Technology) and external corporate clients.
• Contribute to budget planning and manage financial distribution and exceptions.
• Present, analyze, and validate data to develop value-added solutions that increase productivity and efficiency.

• Build and cultivate a well-structured and diverse team, directly contributing to organizational culture and talent objectives.
• Implement a successful People and Engagement strategy, attracting, developing, retaining, and recognizing a diverse and talented global workforce.
• Led and coordinate strategic change initiatives based on Voice of Employee (VOE) survey results.
• Establish and contribute to a Global Training Framework, ensuring an efficient and effective training structure.
• Manage talent development within the group, building a robust succession pipeline for all roles and levels.
• Promote a culture of continuous improvement and cultivated a robust service and control environment.
• Provide effective coaching and mentorship to team members.
• Conduct impactful one-on-one discussions, offering clear direction, constructive feedback, support, and encouragement for career development.

• 10+ years of senior leadership experience with proven expertise in people management within a relevant industry.
• Extensive experience in Asset Servicing operations.
• Demonstrate success in delivering strategic change programs, particularly within Operations environments.
• Energetic, flexible, collaborative, and proactive leader capable of driving significant product impact across strategic and tactical technology initiatives.
• Proven management experience within Banking and Financial Institutions, coupled with a broad understanding of the financial services landscape
• Exceptional and influential communication skills, adept at engaging with senior-level internal and external stakeholders.
• Possesses a strong risk management and control mindset, applying astute evaluative judgment in complex, dynamic situations, drawing upon diverse information sources.
• Self-reliant, highly effective problem-solver, and results-oriented professional.
• Expert in leading people and developing effective, diverse teams, consistently building trust with professionals across the business while maintaining a strong client orientation

• Bachelor’s/University degree, Master’s degree preferred and managerial experience

Citigroup