Senior Group Manager - Operations - REF80548Z_2025183542 - Travel

• Strong governance on overall emails/Ticketing/Queues turnaround, reporting* Manages all client conversations on day to day basis* Leading & driving Back Office Teams to ensure compliance to all defined SLA metrics.* Providing detailed insights to the business and manage customer expectations.* Anchoring operations team for meeting defined milestones and month / quarter / annual deadlines* Facilitating and coordinating all team requirements* Sr Process Manager will have prior work experience in Corp Travel * Minimum qualification - University (Bachelor’s) degree* Excellent communication skills (verbal and written)* Excellent Analytical skills* >8 years work experience in Manging Team* 3-4 years of team handling experience mandatory including handling large team size* Prior experience in client management mandatory* Advanced MS Office knowledge* Excellent communication skills - written and verbal* Good analytical skills* Experience in managing contracts and PNL

WNS Global Services