Collections Specialist

• At least 3 -5 years of relevant work experience with good knowledge of Accounts receivables, collections, Reconciliation of customer’s accounts (debits, credits etc.)
• Bachelor’s degree in finance (B.COM, BBA, MBA preferred)
• E Billing portals, Oracle knowledge would be an added advantage.
• Excellent communication skills are essential. (both written and spoken English)
• Works with billing/sales team/various stakeholders to resolve client's disputes and concerns.
• Strong Negotiation and problem-solving abilities.
• Ability to work independently, prioritize tasks and meet deadlines.

• Minimum 4 years of experience in financial industry
• Education (Should be a graduate or above)

• Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail.
• Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment.
• Research client queries and provide appropriate responses in a timely manner.
• Account reconciliation to align with client accounts - some research into payments will be required.
• Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
• Maintains accurate individual measurement and performance statistics.
• Produce reports relating to debt analysis as required.
• Should have the ability to handle a portfolio of at least 400 clients.

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