Sales Performance and Data Manager
- Delhi
- Contract
- Full-time
- The Sales Performance Data Manager will be responsible for uniting Ricardo’s global sales performance management with advanced data reporting and CRM capabilities. This role will:
- Design, build and maintain sales performance dashboards (Excel/Power BI) that draw from multiple data sources to drive actionable insights.
- Define and refine sales cycles, KPIs, and performance measurement across Ricardo’s markets, ensuring consistent, data-informed selling practices.
- Lead CRM strategy and reporting to support sales planning, pipeline management, and customer insights.
- Provide business-critical insights through dashboards, reporting, and win/loss analysis, supporting a “One Ricardo” sales approach that drives higher-value opportunities and faster sales cycles.
- Design, build, and maintain Excel and Power BI dashboards that consolidate data from multiple sources to provide actionable insights into sales performance.
- Produce regular and ad hoc reports and insights to inform strategic business decisions across Sales Enablement/bidding and Practice Areas.
- Manage sales incentive reporting.
- Support bidding and tendering process improvements with data-driven insights.
- Ensure data quality and health across CRM and reporting platforms.
- Build sales efficiency reporting to help guide leadership with key sales actions.
- Extremely proficient in Excel (advanced formulas, pivot tables, Power Query, VBA desirable) and building interactive dashboards.
- Strong Power BI skills, including creating data models, DAX calculations, and automated reporting.
- Ability to consolidate and analyze data from multiple sources into meaningful insights.
- Strong analytical mindset with the ability to challenge assumptions and established ways of working.
- Excellent project management skills and ability to manage multiple priorities.
- Strong understanding of CRM systems (D365 experience desirable) and customer relationship management processes.
- Ability to define and monitor KPIs to improve sales effectiveness and pipeline management.
- Excellent communication skills – able to explain complex data concepts to stakeholders across different levels and functions.
- Strong interpersonal and relationship-building skills to work collaboratively across global teams.
- Strategic thinker who can translate insights into actionable recommendations.
- Analytical and problem-solving mindset with attention to detail and ability to see the bigger picture.
- Excellent listening and facilitation skills.
- Ability to prioritise and manage multiple projects simultaneously.
- Collaborative team player who shares knowledge and builds partnerships.
- Strong influencing skills to drive change and adoption of new tools and approaches.