Collections Specialist

• Minimum of 4 years of experience in debt collection processes, focusing on accounts receivable management.
• Proficient in payment reconciliation techniques to accurately match payments with client accounts.
• Experience in developing and implementing effective collections strategies to meet company financial objectives.
• Strong skills in payment follow-up, ensuring timely communication and resolution of payment issues with clients.
• Ability to perform comprehensive account reconciliation to maintain accurate financial records.
• Proven expertise in payment collection processes while maintaining professionalism and empathy with customers.
• Strong communication and interpersonal skills to foster positive client relationships and address financial queries.
• Demonstrated ability to work collaboratively within a team environment striving for continuous improvement.

• Manage and resolve customer billing complaints and address collection calls promptly and professionally.
• Coordinate with clients to follow up on overdue accounts and ensure efficient payment collection.
• Reconcile customer accounts and investigate discrepancies to provide accurate financial statements.
• Develop and execute collection strategies in compliance with company policies and industry best practices.
• Prepare regular reports on account status and collection efforts for management review.
• Maintain an updated and organized record of customer interactions and payments in companys financial system.
• Collaborate with sales and customer service teams to address any payment-related queries and foster customer loyalty.
• Participate in continuous learning programs to enhance skills in financial reconciliation and collections management.
• Night Shift

Expertia AI Technologies