IP Expert

Orange

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 5 hours ago
about the roleHandling escalated tickets for IP related failures.Contacting vendors and following up until failure resolution.Timely and High-Quality handling of all support Requests.Use all forms of training provided by Equant to keep up-to-date with existing and new IP services.Improvement of the OBS knowledge base.Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports.Shift work/on-call may be required.about youAn experience on Cisco router configuration and trouble-shooting Excellent network troubleshooting skillsScope of technical expertise must include some the following:
  • Services: Manged LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN)
  • Router types: Cisco all chassis, Juniper MX PEs,
  • Protocols: MPLS, IP, IPSec, Multicast etc.
  • Routing Protocols: OSPF, EIGRP, BGP4
  • WAN protocols: Frame Relay (FR), ATM
  • Remote Access: PPP Dial (ISDN/PSTN)
  • Internet, IP security
Hands-on over SDWAN and wirelessService oriented, customer focussed, and have the ability to resolve complex problems through a calculated and methodical approach.Good interpersonal skills.Good time management, organisational and communication skillsAbility to work under pressure.Ability to deal with multiple tasks.Ability to coach and mentor peers and subordinatesAbility to act as the customer representative with suppliers and vendors.Proactive, self motivated and determined attitude.Leadership and Matrix Management, Excellent training & coaching skillsGood analytical skillsExcellent problem solving skills are necessary.Flexibility in terms of working hours.Proficient in English.departmentGlobal Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Orange