Quality Manager - Savoy Sharm Group
Qureos
- India
- Permanent
- Full-time
- Maintain - Quality Management System database and filling system & Environmental management System “ Travel Life”.
- Maintain accurate records with internal database.
- Analyse the Guest Feedback reports and follow up the corrective actions plan
- Inform Management about any Quality issues or any processes, which become noncompliant with specified requirements
- Insuring the Quality Objectives established
- Conducting Monthly Quality meeting and follow up with Monthly Quality meeting action taken any recommendation for improvement
- Conduct the internal Audit as per the internal audit plan and follow up with preventive and corrective action
- Record, and evaluate the production data - suggest improvements
- Perform the hotel yearly internal audits plan
- To review business statistics.
- To determine and document any areas that may need improvement.
- Analyze the Mystery shopper and External audits reports and follow up their corrective actions.
- To review the current policies and improvise plans to improve upon the existing quality standards.
- To review and analyse the effectiveness of the internal audits’ corrective action plan
- To ensure that all procedures within the company conform to health and safety regulations, financial policies and legislation such as equal opportunity.
- Control further processing or delivery of nonconforming product in terms of Quality issues until the deficiency or unsatisfactory condition has been corrected.
- Ability to initiate action to prevent the occurrence of nonconformities relating to Quality of the product, processes, quality system
- To follow up with the management review meeting recommendations.
- Perform other tasks assigned by management.