Sr Professional Service Engineer

• Maintains the highest standards of corporate governance, ensuring that all activities are conducted ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By
• Places Quality, Health & Safety, Security, and protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk
• Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
• Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises

• Work to maintain ISO27001:2022 certification:

• Monthly data and reports for ISMS Committee Meetings
• Audit support
• Follows and enforces Processes and Procedures
• Responsible for maintaining the infrastructure including back-ups and Disaster Recovery
• Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System
• Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement.

• Work on a support team on day-to-day basis with Proactive and results oriented approach, provide technical assistance.
• Assist deployment team members on designing the best possible real time solution for clients on rig, on client site or in data center and on Cloud.
• Ensure that the architecture and infrastructure on which the application will be deployed are robust and stable. Design and architect production systems. Re-engineering production systems when new technologies become available to increase performance and reliability.
• Follow deployment plan and schedules, ensuring alignment with project timelines and objective.
• Ensure the product/application has been correctly and completely integrated across the program.
• Validate that the product has been correctly packaged before deployment and ensure that all release controls have been satisfied.
• Follow deployment plans and schedules, ensuring alignment with project timelines and objectives.
• Coordinate deployment activities with stakeholders, including operations teams, system administrators, and third-party vendors.
• Conduct pre-deployment testing to identify and address potential issues, ensuring smooth integration with existing systems.
• Troubleshoot deployment issues and implement corrective actions in a timely manner to minimize downtime.
• Provide technical guidance and support, ensuring adherence to best practices and standards.
• Document deployment processes, configurations, and procedures for future reference and knowledge sharing.
• Continuously evaluate and improve deployment workflows to optimize efficiency, scalability, and reliability.
• Stay updated on industry trends and emerging technologies related to real-time systems deployment.
• Identify and address all security concerns/incidents.
• Participate in training on IT and software components of real time systems.
• Resolve all issues escalated by IT and Operations teams and escalate if needed.
• Provide detailed KPI reports as required for management.

• Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
• Maintains effective communications with all key stakeholders both internal and where appropriate external.

• All employees have an accountability to the organization to be financially responsible whether they oversee a function budget or simply their own expenses.
• Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure.

• Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills, and experience.
• Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives, and opportunities to enhance their skills and experience to support their career potential.
• Supervisors are expected to actively engage their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities.
• Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce.

• Demonstrates leadership, ethical behavior, and adherence to Weatherford standards always.

• Minimum 7-12+ years related experience
• • Must have Engineering Degree in Computer OR Information Technology
• • Certifications in relevant technologies (e.g., AWS Certified DevOps Engineer, Kubernetes Certified Administrator).
• • Experience with continuous integration/continuous deployment (CI/CD) pipelines and automated testing frameworks.
• • Knowledge of cybersecurity principles and best practices for securing real-time systems.
• • Familiarity with monitoring and logging tools for performance optimization and troubleshooting.

• Knowledge of ISO27001:2022 requirements:
• Audit support
• Follows and enforces Processes and Procedures
• Responsible for maintaining the infrastructure including back-ups and Disaster Recovery
• Knowledge, Skills & Abilities.

• Experience in IT Infrastructure services, worked with multiple technologies and involved in support and implementation for IT infrastructure related projects and given remote support to clients
• Identify and implement backup and disaster recovery solutions for mission critical data and applications
• Demonstrated high level of responsibility for researching, purchasing and configuring any equipment related to Information Technology
• Interface extensively with Top-tier management, staff, peers, users and other business partners
• Strong problem solving and analytical abilities and strong written/verbal communication skills
• Cloud Computing: Proficiency in cloud platforms like AWS, Azure, or Google Cloud for deploying and managing real-time applications.
• DevOps Tools: Experience with tools like Docker, Kubernetes, Ansible, or Terraform for containerization, orchestration, and automation of deployment processes.
• Continuous Integration/Continuous Deployment (CI/CD): Knowledge of CI/CD pipelines to automate testing, building, and deploying code changes rapidly and reliably.
• Networking: Understanding of networking concepts and protocols for configuring and optimizing real-time communication systems.
• Monitoring and Logging: Ability to set up monitoring tools like Prometheus, Grafana, or ELK stack for tracking system performance and troubleshooting issues in real-time.
• Security: Knowledge of security best practices for real-time systems, including encryption, authentication, and access control mechanisms.
• Scripting and Automation: Proficiency in scripting languages like Python, Bash, or PowerShell for automating deployment tasks and managing infrastructure as code.
• Database Management: Understanding of databases like Microsoft SQL, PostgresDB, MongoDB, Redis for storing and processing real-time data.
• Version Control: Experience with version control systems like Git for managing code changes and collaborating with team members effectively.
• Problem-Solving Skills: Ability to troubleshoot complex issues quickly and effectively in a real-time environment.
• Team Collaboration: Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Worked on ITSM/ITIL Practices/Processes (understand ITIL concepts - however, ITIL certification is not required)
• Familiarity with Load Balancing concepts, Server Clustering, hypervisor technology (Hyper-V, VMware)
• Good understanding on High Availability tools (SQL FCI, Cluster, Mirroring etc.)
• Strong Delegation, Time management, Conflict resolution skills and proven experience of leading a team of 6-10 personnel with diverse experiences.
• Windows Technologies - Windows OS, Active Directory, MSSQL, IIS, Clustering, Load Balancing, WSUS, MDT
• Cloud Infrastructure Management
• Monitoring/alerting Technologies - Victorops, Whatsup Gold, Sensu, Grafana, Statuscake
• Use Tools/apps like Git, bitbucket, confluence, Jira for source control, document and project sharing
• Networking Technologies - DNS and DHCP Servers, TCP/IP protocol suite
• Virtualization Technologies
• Ticketing Systems - Zendesk, Jira, DevOps

• This role may require domestic and potentially international travel of up to:

Weatherford