Operations Executive Leisure
Equator Travel Management L L C
- Pune, Maharashtra
- Permanent
- Full-time
- Understanding the client's query.
- Suggesting the best possible destinations, and routes to the client as per the required trip duration &budget.
- Doing the entire costing of the ground package including accommodation, sightseeing, transportation, meals, etc. on an Excel sheet or CRM software that we have.
- Giving quotations with routing, pricing, and inclusions. Aggressively following up on the query until the deal gets closed.
- Negotiating the best and lowest possible rates with suppliers for all the services. Liaise with travel partners such as airlines, hotels, transfers, sightseeing, etc. to create and manage bookings.
- Coordinating with suppliers and clients for payments, adhering to the cancellation deadlines. Issuing confirmation vouchers to the client.
- Briefing the client about the trip and satisfactorily answering their queries. Remaining as one point contact for clients until the end of the trip.
- Taking feedback from the client as a learning process and building a strong relationship so that the client refers us to more business.
- Should also be able to handle Domestic sector queries when required.
- Must be willing to attend to queries or troubleshoot real-time issues outside of office hours in case of emergency.
- Must be a graduate with a bachelor's degree.
- Must have 3+ years experience in travel & tourism operations.
- Must have strong and effective communication, organizational, analytical, and decision-making skills.
- Must have in-depth knowledge of International destinations like Europe, UK, USA, New Zealand, and Africa in terms of Itinerary, Attractions, City Centre locations, and DMCs. Must be well-versed with various B2B portals for hotels, sightseeing, transfers, etc.
- Must have a good vocabulary to write itineraries, blogs, etc.
- Must be able to join immediately within a week or two, once selected.
- Work in a company with a solid track record of performance
- Opportunity to make a positive impact
- Join a well known brand within Hospitality