Role Title: AVP, Cloud Platform Operator (L11) Company Overview: COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #5 among India's Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India's Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India's Best Workplaces for Women in 2022. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore. Organizational Overview: The Cloud platform is a team of platform engineers designing and maintaining services including PCF, Kafka, GEmfire, Kubernetes and more reporting up to the Applications Platform Engineering leader through to the CTO. Role Summary/Purpose: Synchrony Financial is transforming the way we deliver IT Services, and with that we have a new opening for a Cloud Engineer - Platform. The Cloud Engineer will serve the vital lead role in implementing and running Cloud Platforms, and lead key critical components of the ramp up of cloud services. The qualified candidate is expected to have deep technical knowledge of Cloud Platforms, developed from previous experience in deploying such solutions in production environments. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility. Key Responsibilities: Provide daily operational support for PCF related activities including platform monitoring, creation and maintenance of automation scripts, supporting application teams. Establish and maintain continuous delivery pipelines in Concourse for deployment of Pivotal Cloud Foundry management Work with Incident Management, Problem Management, Configuration Management and Change Management Processes for all Cloud Services. Collaborate with internal technical resources and third-party vendors to resolve issues and to understand the causes behind the issues. Identify root causes in a timely and efficient manner, to minimize business impacts. Create, assess, update and maintain documentation pertaining to PCF platform Become an agent of change within customer organizations Required Skills/Knowledge: . Minimum 2+ years IaaS experience (vSphere / ESXi / AWS / OpenStack / Azure / GCP) . Minimum 2+ years' experience with Jenkins, Hudson, Bamboo, TeamCity, and other Continuous Integration tools . Expert knowledge of Linux / Unix / Windows systems . Experience delivering at least one major PaaS service platform (Pivotal Cloud Foundry, AWS, Heroku, etc.) . ITIL Experience with production systems and dealing with production issues . A clear understanding of cloud service and deployment model . Competence in using scripting + programming languages to automate frequently executed activities . Strong understanding of containerization technologies . Solid understanding of security/access control, scalability, high availability, and concurrency patterns Desired Skills/Knowledge: . Experience installing, configuring and supporting Pivotal Cloud Foundry running on VMware vSphere, Amazon AWS, or other external cloud platform . Provide operational assistance and guidance for Pivotal Cloud Foundry including monitoring, management, disaster recovery, security compliance/auditing, networking, storage, service brokers and build packs. . Establish and maintain continuous delivery pipelines for deployment of Pivotal Cloud Foundry and related products in a customer's infrastructure . Design and implement continuous integration and continuous delivery processes to deliver customer applications to production, fostering a culture of continuous process improvement Eligibility Criteria: Bachelor's degree in IT, Computer Science or MCA with 6+ years' experience in Information Technology or in lieu of degree 8+ years of experience in Information Technology Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Information Technology
