Collection Manager-Two Wheeler Finance-Collection

• Manage and lead a team of collection executives, providing performance evaluations, training, and guidance.
• Oversee the entire collection process, including identifying and resolving potential issues or bottlenecks.
• Develop and implement effective collection strategies, ensuring timely and efficient recovery of loan payments.
• Collaborate with other departments, such as finance and legal, to ensure compliance with regulatory requirements and company policies.
• Monitor and analyze collection performance, identifying trends and areas for improvement.
• Build and maintain strong relationships with customers, ensuring a positive and professional brand image.
• Handle customer inquiries and complaints, providing timely and accurate resolutions.
• Stay updated with industry trends and best practices in collection management.
• Prepare and present regular reports on collection performance to senior management.
• Ensure compliance with data privacy and security regulations.

• A bachelor's degree in business, finance, or a related field is preferred.
• Minimum 5 years of experience in collection management, with a strong understanding of the two-wheeler finance industry.
• Proven leadership and management skills, with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Proficiency in using collection management software and MS Office tools.
• Ability to work independently and manage multiple priorities effectively.
• Familiarity with regulatory requirements and compliance standards in the finance industry.
• Willingness to stay updated with industry trends and best practices.
• A proactive and results-driven approach to work.

Kotak Mahindra Bank