CONSULTANT
HCLTech
- Noida, Uttar Pradesh
- Permanent
- Full-time
HCL Cloud Services team is looking for an experienced Linux Engineers with expertise in implementation and migration executions. In this role, you ll work closely with architecture and operations team on some of HCL's largest and most strategic customer engagements to build new Infrastructure, perform migrations, implement POC solutions.
o Position Linux Cloud Consultant
o Designation Technical Specialist/Associate Consultant/ Consultant
o Experience - A minimum of 5-7 years of experience in an engineering/operations role with a software and/or services company.
Roles & Responsibilities:
Resolve critical and complex technical issues in a 24x7x365 global support delivery team. Combine technical expertise and customer requirements to solve complex business challenges.
Provisioning & Managing Operating System, Azure IaaS & PaaS Service.
Ability to quickly identify customer issues and being able to conduct in-depth diagnostics on Linux platform and services.
Work with Architects to deliver solutions and deploy new capabilities in customer environment.
Analyse and eliminate top issues impacting customer experience.
Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities.
Create documentation (SOP's & TSG's) to help L1/L2 teams to support operations.
Work on critical, highly complex customer scenarios that span across multiple Linux flavours
Act as a technical escalation point within the team
Work with leadership on process improvement and strategic initiativesRequirements:5 years of experience in a technical position and a minimum of 2 years of experience as Linux Azure Cloud Engineer.
Expertise in OS (Red Hat Enterprise Linux, Oracle Enterprise Linux, SUSE, CentOS & Ubuntu).
Strong experience on cluster services (SUSE SAP & RHEL).
Hands-on experience on Containers - Docker, Kubernetes & Red Hat Openshift is an advantage.
Knowledge of configuration management and automation tools (Puppet, Ansible, Chef & OpenStack is preferable.
Experience in installing, configuring, and maintaining services such as Bind, Apache, MySQL, NGINX, NFS, DNS, LDAP & SAMBA.
Experience in PowerShell, Python, Ruby, Bash, YAML or JSON scripting preferred.
Ability to learn new technology in a fast-paced environment.
Passion for customers and focus on delivering the right customer experience.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.