Branch Manager-Rural
IDFC FIRST Bank
- Ambala, Haryana
- Permanent
- Full-time
- Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales.
- Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch.
- Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability.
- Manage a team of Relationship Manager-Branch Banking, Branch Operation & Service Manager and Branch Relationship Manager to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services.
- Assess and monitor portfolio quality and loan limits, Conduct field audits and customer verifications.
- Achieve productivity, efficiency, financial (budget and cash flow), customer service targets and ensure statutory compliance for the branch.
- Assess local market conditions and identify current and prospective sales opportunities.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Adhere to high ethical standards and comply with all regulations/applicable laws.
- Cultivate relationships with individual and corporate customers.
- Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels.
- Develop and implement livelihood advancement and community development initiatives.
- Bring out the best of branch's personnel by providing training, coaching, development and guidance.
- Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency.
- Collaborate with other branch departments and functions to provide products and service offerings to the customer.
- Spearhead manpower planning, recruitment and training processes for all employees to ensure high performing talent across levels.
- Develop and implement livelihood advancement and community development initiatives.
- Bring out the best of branch's personnel by providing training, coaching, development and guidance.
- Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency.
- Collaborate with other branch departments and functions to provide products and service offerings to the customer.
- Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity.
- Create environment for team to focus on automation and digital enablement to fulfil customer's needs holistically.
- Attract & retain best-in class talent to meet Bank's rapid growth targets.