Unit: Employee Experience Services (EES)Job Title: HR Workforce AdminLevel: SPE/SMELocation: Hyderabad, IndiaType of position: Full timeReports to: Team LeadResponsible for: Delivering Hire to Retire HR serviceRole briefWorkday Workforce Admin manages the Workday HCM system, ensuring accurate employee data, assistingwith data changes, generating reports, and supporting users. They handle system configurations, datasecurity, compliance, and integrations with other systems. This role is essential for efficient HR operationsand supporting organizational goals.Core ResponsibilitiesService Dates Management:Calculate, update, and maintain adjusted and continuous service dates in Workday.Work Authorization Tracking:Maintain Workday reports to track missing and expired work authorizationsNew Hire Management:Rescind or terminate new hires for confirmed no-shows based on start dates.Analyse and communicate the impacts on upstream and downstream domains (e.g.,Benefits/Aon).Send cancellation notices for rescinded or terminated hires to downstreamsystems/vendors via in-scope domains and integrations.Coordinate with downstream in-scope domains as applicable.Contingent Worker Management:Analyse and process the setup and termination of contingent workers.Accept and track supporting documentation, including resignation letters from employees.Data Management:Manage and execute Enterprise Interface Builder (EIB) and MLT loads, includingtroubleshooting and escalating load errors or data issues.Utilize standardized templates for mass data upload transactions.Ensuring the accuracy and integrity of employee data within the system. This includes dataentry, updates, and audits.System Administration:Managing and maintaining the Workday HCM system, including configuration, security,and user access.Reporting and Analytics:Generating and analysing reports to provide insights into workforce metrics, such asheadcount, turnover, and employee performance.Severance administration:Maintaining severance policies and procedures in alignment with company guidelines andlegal requirements.Determining the appropriate severance pay and benefits based on factors like tenure,position, and company policies.Preparing and distributing necessary documentation, such as severance agreements andrelease forms.Ensuring all severance processes comply with labor laws and regulations to mitigate legalrisks.Providing support and guidance to departing employees, addressing their questions andconcerns regarding their severance packages.Working closely with HR, legal, and finance departments to ensure a smooth and efficientseverance process.Knowledge, Skills and AbilitiesExperience in HR Helpdesk role, delivering services, preferably HR and from a shared service centerenvironment. (SME 5+ years SPE – 3+ years)Passion for delivering great employee experienceFluent in English.Experience working with Workday and workflow systems (ServiceNow)Strong problem-solving skills, ability to manage conflict and attention to detailNeed to be passionate about employee experience, be energetic and drive and efficiently manageresolution of every employee query.Open to work in Rotational shiftsEducation and work experience requirementsGraduate or MBA in Human Resources or equivalent3-7 years of work experience in HR Hire to Retire functions.
