Assistant Manager- Network Operations

Genpact View all jobs

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 3 days ago
Ready to build the future with AI?At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Assistant Manager- Network OperationsRole Summary:We are looking for experienced and proactive Level 2 Network Operations Engineers to join our Global Network Support Team. This role is pivotal in maintaining the stability, performance, and scalability of our enterprise network infrastructure. The engineer will focus on incident resolution, change execution, and continuous service improvement, ensuring high availability and adherence to SLAs.Responsibilities
  • Deliver 24x7 operational support for enterprise network and WiFi services.
  • Monitor network health and respond to alerts and incidents in real time.
  • Perform L2-level triage, advanced troubleshooting, and resolution of network issues.
  • Escalate unresolved or complex issues to Level 3 engineering or vendor support with proper diagnostics.
  • Own and execute L2 network changes including configuration updates, upgrades, patches, and optimizations in production and non-production environments.
  • Prepare, review, and validate change implementation plans, back-out plans, and risk assessments as part of Change Management (ITIL).
  • Participate in CAB (Change Advisory Board) discussions and provide technical impact analysis for proposed network changes.
  • Ensure changes are implemented within approved maintenance windows and comply with SLAs and governance standards.
  • Perform post-change validation, monitoring, and documentation to confirm successful implementation and service stability.
  • Maintain detailed documentation of incidents, changes, configurations, and network diagrams.
  • Conduct root cause analysis (RCA) for incidents related to changes and contribute to problem management initiatives.
  • Collaborate with cross-functional teams including Incident Management, Service Desk, Security, and Infrastructure teams.
  • Recommend and implement network performance, stability, and resiliency improvements.
  • Develop and maintain SOPs, Method of Procedures (MOPs), and knowledge base articles for operational and change activities.
  • Liaise with vendors and service providers for change execution support, escalations, and service improvements.
Qualifications we seek in you!
Minimum QualificationsBachelor’s degree in computer science, Information Technology, or related field.Relevant years of hands-on experience in network operations or support.Strong understanding of TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi technologies.Experience with Cisco, Arista, and Palo Alto network devices.Familiarity with SD-WAN, NAC, and cloud networking (AWS, Azure, GCP).Proficiency in network monitoring tools (e.g., Logic Monitor, SolarWinds, PRTG).Working knowledge of ITIL processes (Incident, Change, Problem Management).Excellent communication, documentation, and collaboration skills.Preferred Attributes:Ability to thrive in a fast-paced, global 24x7 environment.Strong ownership mindset and customer-first approach.Willingness to work in shifts or on-call rotations.Advanced analytical and problem-solving skills.Experience with statistical analysis and trending methodologies.Industry Experience:Management of large enterprise networks (5000+ devices).Exposure to multi-vendor environments (Cisco, Juniper, Arista, Palo Alto).Hands-on experience with MPLS and SD-WAN deployments.Familiarity with data center operations and virtualization.Experience in cloud migration and hybrid infrastructure setups.Background in telecommunications or service provider environments.Why join Genpact?Lead AI-first transformation – Build and scale AI solutions that redefine industriesMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skillsGrow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplaceCommitted to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we buildThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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