Consultant - Service Desk Support L2 (O365 & Intune)

Hyderabad, Telangana
Permanent
Full-time

8 days ago

Ready to build the future with AI?At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Consultant - Service Desk Support L2 (O365 & Intune)ResponsibilitiesService Desk L2O365Manage users and licenses in Microsoft 365 Admin CenterAdminister Exchange Online (mailboxes, permissions, mail flow)Manage Teams (policies, meetings, external access)Handle SharePoint & OneDrive access and sharing settingsConfigure security & compliance (MFA, Conditional Access, DLP)Troubleshoot email, Teams, and login issuesManage groups and distribution listsMonitor service health and resolve issuesIntuneManage device enrollment and configuration (Windows, iOS, Android, macOS)Deploy and manage applications (Win32, MSI, Store apps)Create and enforce compliance policies and Conditional AccessConfigure security settings (BitLocker, Defender, Firewall)Manage configuration profiles and device restrictionsMonitor devices using Endpoint AnalyticsTroubleshoot apps, policy, and device issues using logsWork with Azure AD groups and RBACUse PowerShell scripts and automation for deploymentsMAM Policy creation and management.Handle escalated tickets from L1 support with deeper troubleshootingDiagnoses and resolve:OS-level issues (boot errors, performance issues, crashes)Application conflicts and software installation failures.Manage and support Active Directory issues beyond basic resets advanced troubleshootingCoordinate with Network and Security teams for complex incidentsQualifications we seek in you!Minimum QualificationsCollege diploma or university degree in the field of computer science.Good year of exp with Office 365 and Intune (Endpoint) experience and support in a corporate environment.Preferred Qualifications/ SkillsStrong knowledge of Windows 10/11 OS installation, configuration, and troubleshootingKnowledge in iOS and MacOS Support.Basic scripting (PowerShell)Experience with Microsoft Intune and Azure (Entra ID)Hardware troubleshooting of laptops(Win/MacOs), iPads, iPhoneActive Directory: User account management, password resets, group policiesMicrosoft 365 / Office 365 support: Outlook, Teams, OneDrive, SharePoint, Exchange,Good documentation and communication skillsFamiliar with ITIL framework.Knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.Expertise in Active Directory administration, including creation of domain/exchange accounts.Excellent troubleshooting skills.Good interpersonal skills, ability to communicate effectively and attention to customer service.Ability to work effectively in a fast-paced environment.Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.Why join Genpact?Lead AI-first transformation – Build and scale AI solutions that redefine industriesMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skillsGrow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplaceCommitted to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we buildThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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