HR SNOW Technology Manager - HIH - Evernorth
- Hyderabad, Telangana Andhra Pradesh
- Permanent
- Full-time
- Lead and manage the full lifecycle of Application Management including system enhancements, support, and maintenance, in adherence to service level agreements
- Manage the incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling
- Work directly with business analysts and developers to ensure a good understanding of requirements/ user stories
- Provide insight, guidance, and review at all levels from architecture to design and code
- Provide development solutions to meet functional requirements with technologies such as Glide scripting, Jelly script, JavaScript, jQuery, AJAX, HTML, CSS, ServiceNow API’s
- Provide supervision and direction to technical team members and staff, while leading the daily Scrum meetings/standups
- Follow software development life cycle methodology to include development based on business requirements, unit/UAT testing, and change documentation to meet change control requirements
- Directly engage with the end user on requirements and offer technical direction and insight as needed
- Excellent analytical and communication skills
- Work independently and as part of a team with colleagues at all levels
- Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
- Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
- Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems
- Identify best practices and implement them in engagements
- Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
- Minimum 3+ years leading application development teams focused on software delivery, preferably working with global teams
- Minimum of 7+ years of ServiceNow implementation experience in large complex environments, preferably with ServiceNow RHSD
- Minimum 11+ years in application development, preferably in health care or related field
- Experience leading development teams and applying agile/lean practices
- Experience in ServiceNow technical design, development, and review with the ability to provide insight, guidance, and review at all levels from architecture to design and code
- Experience working in a dual-shore model, managing offshore teams, and coordinating with onshore and business teams
- Demonstrated ability to work in a fast-paced and changing environment with short deadlines
- Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
- Proficient in Agile development and all phases of the Application Development Lifecycle
- Knowledge and support of ServiceNow upgrade process
- Strong technical project management and leadership skills
- Experience with software development support tools (e.g. Jira, Rally, etc.)
- Certifications
- ServiceNow System Administrator (CSA)
- HR Fundamentals (CIS-HR)
- HR Implementation
- Deep ServiceNow HRSD experience – from a configuration, as well as overall ServiceNow system architecture perspective
- Deep experience in configuration and development
- Strong leadership, communication, and consulting skills
- Ability to drive strategy discussions
- Master’s degree – MBA / MCA / Master’s in Software Engineering
- Certified Scrum Master (CSM)
- ITIL V3 Expert Certified
- Experience working with multiple technology platforms