Calling Agent – Bangalore (3 Month Contract)
- Bangalore, Karnataka
- Permanent
- Full-time
At Flix, we offer a dynamic, tech-driven environment with competitive pay and strong growth opportunities. As we expand in South India-one of the world's fastest-growing bus markets-we're hiring motivated Calling Agents on a fixed-term (3-month) contract.Key Highlights
- Location: Madiwala Lounge, Bangalore
- Contract: 3 months, target-driven role
- Shifts: Non-traditional hours (we operate 24/7)
- Compensation: Fixed compensation + Performance based Incentives
- Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
- Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
- Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
- Reporting: Meet daily call-volume and conversion targets; submit concise daily and weekly performance reports.
- Collaboration: Work hand-in-glove with the ground-ops team to escalate and resolve any on-trip issues.
- Documentation: Maintain accurate call logs and update customer interaction records in our CRM.
- Experience: 1-3 year in tele-calling, customer support, or backend operations.
- Languages: Fluent in English and Tamil/Telugu/Kannada.
- Skills:
- Strong verbal communication and persuasion skills
- Ability to multitask and adapt quickly in a fast-paced setting
- Comfort working rotating or non-traditional shifts
- Mindset: Target-oriented, with a positive attitude toward feedback and continuous improvement.
- Join a young, energetic team that's reshaping how India travels by bus
- Hands-on experience in a high-visibility, metrics-driven role
- Opportunity to learn Flix's tech platform and customer-centric processes