We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. This is a 6-day working role with rotational shifts.Key Responsibilities:Handle inbound and outbound customer calls for voice-based customer service support.Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice).Provide accurate information about products, services, policies, and procedures.Troubleshoot and resolve customer issues, escalating to senior teams when necessary.Maintain a high level of professionalism while ensuring customer satisfaction.Document customer interactions accurately and follow up as required.Collaborate with internal teams to improve service quality and customer experience.Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction.Ensure adherence to company policies and processes in all customer interactions.Skills & Qualifications:0-3 years of relevant experience in a blend of voice and non-voice customer service roles.Excellent communication skills in English (both written and verbal).Strong problem-solving and troubleshooting skills.Ability to multitask and manage different types of customer queries efficiently.Knowledge of CRM tools and customer service platforms is a plus.Ability to work in a fast-paced environment with minimal supervision.Flexibility to work in rotational shifts, including weekends (6 days a week).Good interpersonal skills and a team player.
