Job Description : Job Description: Policy experts and ops to create content ready for reference. Responsibilities Write high-quality, user-friendly workflow documents and presentations that meet the needs of the target audience: operators, Policy & training teams, Map Ops PgMs as well as Product and Engineering teams. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Liaise with Vendor TLs and PLs to gather all the policy related inputs and put them in a properly structured document. Work independently and/or with subject matter experts, to create training solutions and resources. Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/presentation Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation Convert text into drawings, diagrams, and charts to increase users' understanding as applicable Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing Improve the depth and quality of the documentation set based on feedback from internal and external customers Analyze existing and new content, focusing on opportunities for enhancing user experience and readability Translate complex product information into simple easy to understand formats Research, organize and write effective instructional text and scripts for audio/video clips Keep the supervisor apprised of status and escalate any issues affecting timeliness or scope of the assigned work Escalate any issues affecting timeliness or scope of instructional design/development project Edit or proofread documents written by SMEs or other technical writers Upload workflow documents on to the Help Center with proper formatting after every revision as well as create and maintain the information architecture Requirements Excellent written and communication skills and a strong attention to detail as demonstrated through writing samples Proven ability to meet deadlines and produce high-quality technically-accurate, concise and detailed content Ability to deliver high quality documentation paying attention to detail Be able to quickly grasp complex technical concepts and document them in easily understandable text, pictures or other alternate forms Ability to independently scope out and prioritise multiple projects Be able to understand different processes and differentiate between them Ability to work and communicate effectively with multiple teams Strong working knowledge of Google suite Self starter with a track record of being able to drive projects to completion with minimal supervision Be able to document aspects from scratch or from SME inputs Be persistent and creative when it's necessary about getting the information needed to get the job done. Proficient with Google Suite Other Requirements ( good to have not mandatory ) / Skills to gain in the role Master's/Bachelor's in English, Journalism, Communications or a related field will be an added advantage Professional writing experience, especially with digital platforms Knowledge of Writing Styles/Style Guides and experience in technical writing Familiarity with keyword placement and SEO Knowledge of content composing tools (especially Redwood/Connect Composer) Proficiency in Adobe FrameMaker, Adobe Acrobat, Microsoft Word, Excel, Visio, PowerPoint, Robohelp, Captivate, SnagIt Basic familiarity with the SDLC and working knowledge of DITA and structured authoring Key Skills : Technical Writer Aeronautical Aerospace
