Data Steward - Revenue Operations

Bangalore, Karnataka
Permanent
Full-time

1 month ago

About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!Available Locations: BengaluruAbout the RoleWe are seeking a highly motivated and detail-oriented Data Steward to join our growing Revenue Operations team in India. In this critical role, you will be instrumental in ensuring the integrity, quality, and usability of our core account data within Salesforce. You will be responsible for proactive data clean-up, ongoing data operations, and supporting key sales processes, directly contributing to the efficiency and effectiveness of our global sales organization. This role requires a highly organized individual with strong analytical skills and a passion for data accuracy.Responsibilities

Data Quality Management: Proactively monitor, cleanse, and enrich account data within Salesforce (SFDC) to ensure accuracy, completeness, and consistency.
Data Operations: Execute routine data maintenance tasks, including deduplication, standardization, account hierarchy cleanup and validation of account records.
Case Management: Manage incoming tickets within documented Service Level Agreement (SLA) from the Field and Revenue Operations for specific Data related requests (Create, Update and Merge Accounts)
Reporting & Analysis: Generate regular and ad-hoc reports and dashboards to identify data anomalies, track data quality metrics, and provide insights to the Revenue Operations team.
Collaboration: Work closely with Sales, Sales Operations, Systems, and other cross-functional teams to understand their data needs, troubleshoot issues, and provide data-driven solutions.
Tool Utilization: Leverage tools such as SQL, Alteryx, Salesforce (SFDC), and Excel to perform complex data manipulation, analysis, and automation tasks.
Documentation: Maintain clear and concise documentation of data definitions, processes, and data quality rules.
Communication: Clearly communicate data insights, issues, and solutions to technical and non-technical stakeholders.

QualificationsRequired:

Experience: 3+ years of progressive experience in a data-focused role, preferably within Revenue Operations, Sales Operations, or a similar analytical function with a focus on Customer and Contact data.
Education: Undergraduate degree in Data Management, Business Analytics, Information Systems, Computer Science, or a related quantitative field.
Salesforce (SFDC) Expertise: Strong hands-on experience with Salesforce (SFDC) data architecture, reporting, and mass data operations (e.g., Data Loader). Understanding of standard and custom objects, fields, and relationships, especially concerning Account and related objects.
SQL Proficiency: Advanced proficiency in SQL for data extraction, manipulation, and analysis from various databases.
Alteryx Experience: Proven experience using Alteryx (or similar ETL/data blending tools) for data preparation, workflow automation, and data quality initiatives.
Excel Mastery: Expert-level proficiency in Microsoft Excel (pivot tables, VLOOKUPs, advanced formulas, data modeling).
Analytical Mindset: Highly structured, organized, and analytical approach to problem-solving, with meticulous attention to detail.
Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex data concepts clearly to diverse audiences.
Proactive & Independent: Ability to work independently, manage multiple priorities, and proactively identify and resolve data issues.

Preferred:

Experience with other data ops tools (e.g., Fullcast, Tableau, Looker studios).
Familiarity with data governance principles and best practices.
Experience in a fast-paced environment
Process design and documentation of processes
Understanding of sales data processes and the sales lifecycle.
Worked with a Global public company

What Makes Cloudflare Special?We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our and ensure that no user data is sold to advertisers or used to target consumers.Sound like something you'd like to be a part of? We'd love to hear from you!This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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