Information Technology Analyst
ICICI Bank
- Mumbai, Maharashtra
- Permanent
- Full-time
- Identify Opportunities - Continuously explore, evaluate, and induct new technology platforms across SaaS, PaaS, and custom workflows ties
- Eliminate Downtime - Engage in continuous and regular testing of the IT system for readiness for unforeseen and unexpected events that can affect business continuity
- Process Compliance - Ensure the systems adhere to the Information Security guidelines. Ensure up-to-date documentation of manuals and process notes governing business activities to comply with applicable protocols, governing standards and user manuals
- Collaboration - Work closely with business and functional teams and develop a deep understanding of various operational processes in the relevant areas of implementation of frictionless and Straight Through Processing (STP) of business operations
- Support - Ensure system availability and extend support during system downtime and technical exigencies. Work with cross-functional teams to create a technology stack that is scalable, resilient, and well governed
- Service Orientation - Provide proactive resolution of potential IT-related queries and track Service Level Agreements (SLAs) with technology partners providing support
- Educational Qualification - B.E./ B.Tech./ MCA, or equivalent qualification from a recognized University or Institution
- Experience in technology - Experience as a software developer, business analyst, or technology manager in any industry
- Excellent Communication Skills - Ability to communicate effectively with internal stakeholders to understand problems clearly.
- Be Up-to-date - Ability to ensure up-to-date documentation of manuals and process notes governing business activities so as to comply with applicable technology protocols, governing standards, and business user manual
- Market understanding - Quality to explore, evaluate, and induct new technology platforms across SaaS, PaaS, and custom workflows
- Synergize with Team - A knack to regularly interact with business/product/functional teams to create the technology stack
- Strategic focus
- Openness to collaborate
- Vigil on norms & regulations
- Orientation to understand business
- Learning aptitude