Associate III - Business Analysis - Jira Admin
- Thiruvananthapuram, Kerala Kochi, Kerala
- Permanent
- Full-time
Experience Range: 4–7 yearsRole Description:We are looking for a highly motivated and detail-oriented Business Analyst to join our team. The ideal candidate will support project delivery through effective requirements gathering, stakeholder engagement, and solution evaluation. You will work closely with senior BAs and cross-functional teams to ensure business needs are translated into actionable solutions.Key Responsibilities:Assist in defining enterprise goals, stakeholder needs, and project objectivesApply system analysis techniques to assess capabilities, workflows, and limitationsDocument and maintain BA artefacts and ensure traceability of requirementsUse BA tools and techniques for effective communication, analysis, and decision-makingPlan and manage requirement elicitation, validation, and prioritizationEvaluate solution options and assist stakeholders in decision-makingSupport implementation teams by providing clarifications on requirementsContribute to continuous improvement of BA practices, templates, and processesSupport mentoring activities under senior BA guidanceMandatory Skills:Strong understanding of Business Analysis frameworks and toolsExpertise in requirement elicitation, documentation, and stakeholder engagementKnowledge of BA tools like JIRA, Confluence, Balsamiq, MS Visio, Lucidchart, etc.Familiarity with ITSM tools and concepts (ServiceNow, BMC Remedy)Working experience in Agile (Scrum/Kanban) and traditional SDLC methodologiesProficiency in creating user stories, use cases, data flow diagrams, and process mapsExperience in writing BRDs, FRDs, and test case mappingGood to Have Skills:Exposure to cloud environments and Atlassian tool administrationKnowledge of ITIL processes – Incident, Problem, Change, and Request ManagementJIRA API and JQL knowledgeExperience with metrics dashboards and performance analyticsPrior involvement in mentoring junior BAs or leading smaller initiativesSoft Skills:Strong verbal and written communication skillsExcellent analytical and problem-solving capabilitiesProactive stakeholder engagement and negotiation abilitiesAdaptability and quick learning mindsetStrong organizational and time management skillsTeam collaboration and interpersonal skillsEducational Qualification:Bachelor’s or Master’s degree in Engineering, Computer Science, or related fieldBusiness Analysis certification (CBAP, CCBA, or equivalent) is a plusWhy Join Us?Opportunity to work on enterprise-grade business transformation projectsExposure to cross-functional collaboration and modern BA tools and practicesMentorship from senior analysts and career development opportunitiesA supportive environment to contribute to strategic business solutionsSkills:Jira,Healthcare,Servicenow,ItsmAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.