With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager – Mortgage Origination & ServicingResponsibilities· Responsible for handling a team of people, guiding them and helping them to grow up in their career· Build relationship with clients and mine for new business· Resolve conflicts, ensure team members meet and exceed their KRA’s, helping them at each step· Work closely with client, understand the requirements and execute with support of team· Understand fundamentals of data preparation/data modelling necessary for the visualization purpose.· Strong expertise in designing intuitive and interactive reports and dashboards using visualization tools for data driven decisions· Performance Monitoring, fine-tuning and optimization of dashboards· Ensure timely completion of VIC ratings and bi-annual/annual performance ratings· Maintain reports & spreadsheets for historical data, manage email queues· Report all observations to help change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any· Provide insights on existing data to internal/external stakeholders· Identify the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively· Process orientation, including strong organizational and prioritization skills.Qualifications we seek in youMinimum Qualifications/ Skills· Should be a good people manager· Strong Communication skills both written and verbal· Good understanding of primary market research· Should have good working knowledge of using Excel, Power-point· Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required· Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions is required· Proactive and enthusiastic to take on new challenges· Excellent analytical skills with ability to problem solving· Ability to work independently and manage own responsibilitiesPreferred Qualifications/ Skills· Advance knowledge on MS Office tools (Excel, Power-point)· Presentation Skills· Six Sigma CertifiedGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
