Store Manager
TM Inputs & Services Pvt Ltd.
- Kottayam, Kerala
- Permanent
- Full-time
- Key Responsibilities:
● Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority.
● Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
● Striving to have long lasting and fruitful relationships with each of our customersDriving sales vs. plan:● Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
● Developing a culture of high sales performance expectations, i.e. Sales Leadership
● Motivating and inspiring the field team to drive for results
● Assessing field capability and establish performance priorities at group levelPeople development (Attrition Control):● Assisting in recruiting and selecting high potential staff.
● Providing effective on-the-job training and guidance to team members making use of company training modules.
● Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
● Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
● Understanding the reasons for attrition and taking measures to control itCash & Inventory management:● Monitoring cash reconciliation to ensure there is no mismatch of store funds.
● Ensuring availability of required merchandise and services.
● Conducting stocktakes regularly.
● Ensuring the staff at store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed.
● Performing the necessary quality checks for the new products.
● Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerSupervision:● Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
● Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standardsSOP adherence & implementation:● Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees.
● Updating colleagues on business performance, new initiatives and other important issues.
● Scheduling the team’s shift timings to meet the store’s business needs and demands.
● Ensuring staffing levels are adequate to effectively operate the store.Store upkeep & maintenance:● Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
● Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the storePersonal attributes & competencies:● Minimum qualification: Graduate
● Ability to act as a link between strategy and execution
● Ability to develop and inspire people to achieve their best
● Ability to build rapport and trusting relationships
● Ability to understand stated and unstated needs of the customer and offer solutions
● Clear communication and active listening skills
● Ability to adapt to a changing environment and openness to learn
● Proactive task ownership, result-orientation, and customer-orientation
● Ability to multitask and organize activities based on priority
Responsibilities:
Eligibilities: