Staff Renewal Account
- Hyderabad, Telangana
- Permanent
- Full-time
- Renewal Management
- Own the renewal cycle from initiation to completion, ensuring timely and accurate processing of all contract renewals.
- Coordinate with customers/partners and internal teams to gather necessary information and approvals prior to contract expiration dates.
- Maintain up-to-date information in Salesforce to track contract status and renewal progress.
- Document all interactions, negotiations, and outcomes in accordance with company policies and procedures.
- Commercial Management
- Managing the lifecycle of opportunities, from initial request reviews to contract negotiations and final delivery handover.
- Orchestrating and leading proposals. Ideal candidate needs to ensure the commercial and technical aspects of the proposal are complete and compliant with the customer requirements and GEV quality standards.
- Up-sell & Cross-sell Opportunities
- Independently or Collaborate with the Sales to identify opportunities for additional products and services.
- Present recommendations to customers on potential upgrades, add-ons, or related services to drive incremental revenue.
- Evaluate annual rate increase (CPI) by analysing market conditions and company profitability goals.
- Develop strategies to communicate and justify any price adjustments to customers.
- Customer Success and Growth Strategy
- Review historical pricing, usage, and performance data to accurately determine current profitability and forecast future margins.
- Identify trends, potential risks, and opportunities to optimize the renewal cycle and improve overall revenue retention.
- Develop a deep understanding of customer needs and align them with GE Vernova’s product capabilities and value propositions.
- Act as a customer advocate, providing insights to product and engineering teams for feature enhancements.
- Cross-functional Collaboration
- Partner with Finance to ensure invoices and contract terms align with forecasts and revenue targets.
- Work closely with Legal and Compliance teams to ensure all contractual documents adhere to company policies and relevant regulations.
- Customer Relationship Management
- Build and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs.
- Resolve any renewal-related customer concerns, proactively escalating issues when necessary.
- Develop scalable customer engagement models to accelerate adoption and satisfaction.
- Process Improvement
- Continuously refine and improve renewal processes, templates, and workflows to enhance efficiency and customer satisfaction.
- Track and report key performance metrics (Advance quote preparation, On-time renewal rate, churn rate, up-sell/cross-sell revenue)
- 8-12 years of experience in B2B SaaS customer success & account management.
- Proven track record of driving customer retention, adoption, and expansion.
- Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers.
- Experience with Salesforce CPQ, Oracle Fusion, SAP.
- Strong executive communication, negotiation, and presentation skills.