M35 L2 Support - Technical Lead- Onsite

• Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration)
• Microsoft Teams administration and troubleshooting
• SharePoint Online site and permission management
• OneDrive for Business configuration and support
• Microsoft 365 Admin Center and Power Platform basics

• Microsoft Entra ID (Azure AD) – user, group, role, and policy management
• Azure AD Connect and Hybrid Identity support
• Conditional Access Policies and MFA configuration
• SSO (Single Sign-On) and Federation concepts
• Role-Based Access Control (RBAC)

• Microsoft Intune – policy configuration, compliance management, endpoint onboarding
• Mobile Device Management (MDM) and Mobile Application Management (MAM)
• Device lifecycle management (Windows Autopilot, BitLocker, etc.)

• Microsoft 365 Defender Suite (Defender for Office 365, Identity, Endpoint)
• Microsoft Purview (Compliance Portal – DLP, retention, eDiscovery)
• Microsoft Secure Score analysis and remediation
• Data Loss Prevention (DLP) policy creation and enforcement
• Information Protection (Sensitivity Labels, Compliance Policies)

• Microsoft 365 licensing plans and service mapping (E3, E5, add-ons)
• License assignment and usage reporting via M365 Admin Center / PowerShell
• CSP model understanding – license allocation, audits, renewals, offers

• PowerShell scripting for Microsoft 365, Exchange Online, and Azure AD
• Microsoft Graph API (basic awareness for advanced automation)
• Automated reporting and user management tasks

• Microsoft Service Health Dashboard and Message Center
• Incident, Request & Change Management (ITIL framework)
• Root Cause Analysis (RCA) and problem resolution documentation
• Support ticketing systems (ServiceNow, Freshservice, etc.)

• Effective communication with internal teams, CSPs, and end-users
• Analytical and problem-solving mindset
• Documentation and knowledge base creation
• Ability to work in 24x7 support environments and rotational shifts

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