Customer Success Manager

Gurgaon, Haryana
Permanent
Full-time

15 days ago

Job Description:This role is for one of the Weekday's clientsSalary range: Rs 600000 - Rs 1200000 (ie INR 6-12 LPA)Min Experience: 2 yearsLocation: Gurgaon, New DelhiJobType: full-timeWe are seeking a dynamic and analytical Customer Success Manager to join our team. This is a full-time, on-site role that will play a key part in strengthening customer relationships and ensuring seamless delivery of services. In this role, you will be responsible for driving customer retention, enhancing satisfaction, and ensuring long-term success. Your responsibilities will include engaging with new, existing, and potential clients, guiding internal teams to deliver value, and implementing best-in-class customer service processes and strategies.Requirements:Key Responsibilities

Account Ownership: Build and nurture trusted client relationships, serving as the primary point of contact for campaign execution, optimization, and impact measurement.
Revenue Growth: Identify and execute upsell and cross-sell opportunities across accounts, driving incremental revenue and maximizing customer lifetime value.
Campaign Analytics & Insights: Analyze client campaigns and performance data (CTR, conversions, engagement, ROI) to demonstrate value, identify gaps, and recommend actionable improvements.
Strategic Client Success: Lead the design and execution of client success strategies to ensure adoption, satisfaction, and long-term retention.
Customer Health Monitoring: Track client engagement, usage, and satisfaction metrics; proactively address risks and align solutions with evolving client needs.
Cross-Functional Collaboration: Partner with creative, product, and data science teams to integrate client feedback into product enhancements and campaign innovations.
Reporting & Impact Measurement: Prepare and deliver regular business reviews, highlighting campaign outcomes, value delivered, and new opportunities.

Qualifications

2-4 years of experience in customer success, account management, or B2B sales roles within ad-tech, mar-tech, creative tech, or digital marketing.
Bachelor's degree in Business, Marketing, Engineering, or related field; MBA is a plus.
Strong understanding of digital marketing metrics (e.g., CTR, CPA, ROAS, engagement rates) and ability to translate data into actionable insights.
Proficiency in analyzing campaign performance and delivering strategic recommendations.
Excellent communication, presentation, and relationship-building skills with senior stakeholders.
Proven success in driving upsell, cross-sell, and client retention in competitive markets.
Ability to thrive in a fast-paced, dynamic environment with high accountability.

Skills

Account Ownership
Revenue Growth
Campaign Analytics
Strategic Client Success
Customer Health Monitoring
Cross-Functional Collaboration
Reporting & Impact Measurement

Weekday AI

Apply Now