Director, India Logistics Operations (Cross-border e-commerce)
Quince
Delhi
Permanent
Full-time
22 days ago
OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn't be a luxury. We're proud of our mission to bring the world's highest quality goods to people at affordable prices. QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards. WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life. WE'RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors. ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal. FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness. OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. THE IDEAL CANDIDATE The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers. Responsibilities Oversee strategy and operational responsibilities including review and approval of SOPs and changes into first mile inventory transfer from India regional suppliers, receipt/storage, pick/pack/ship and freight operations procedures and processes. Manage supplier relationships, quality issues, inventories, daily 3PL operated fulfillment and dispatch freight cycle times, and costs as per agreed SLAs. Manage advanced booking with freight brokers, air lines or ocean carriers, daily linehaul to origin airports and hand over to ground staff at international airports. Ensure zero package mis/short pick and shipment loss during international transit and handover to US airport ground staff. Establish control structures to operate, audit and remediate shortcomings to consistently meet 98% same day order fulfillment. Establish and enforce redundant or fall back models in freight booking and transfer services to achieve utmost reliability in end-to-end freight transfer (uplift-retrieval) in Collaborate with IT and other logistics operations functions to automate freight events data collection and build a system for inventory receipt, fulfillment and freight operations. Stay current on market conditions for India based logistics and global freight trends and communicate market updates across the organization. Report on daily progress and status of all operational metrics to leadership and operating teams Establish an organization structure by assigning responsibilities, delegating authority, recruiting, selecting, training employees globally, and developing a leadership bench. Develop and implement operations financial strategies, including budgets and cost controls. Follow country and partner specific contractual and legal policies as directed. Requirements 10+ years of experiences and demonstrated success in India parcel fulfillment and US inbound cross border logistics, specifically in freight booking and transfer management Management experience in D2C fulfillment, 3PL operations and freight management Deep understanding of international freight forwarder, IATA and air/ocean cargo service ecosystem and providers Working in a fast-paced, start-up environment - with a focus on operational efficiency Strong leadership and interpersonal skills; ability to influence others without formal authority Excellent written and oral communication skills Demonstrated creativity and ingenuity in developing successful strategies for business growth Strong oral and written communication in English is a must and bilingual in English and Hindi is a strong plus Experience hiring and leading diverse teams across different parts of India Year 1 Performance Deliverables 98% same day order fulfillment and dispatch from India 3PL(s) and suppliers 98% Daily India to US freight uplift for same day fulfilled orders Support Company's 15% total logistics cost goal Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.