AGM - DevOps Web
Vodafone Idea
- Pune, Maharashtra
- Permanent
- Full-time
- Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs
- Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management
- Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
- Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;
- Supports the end-to-end projects that improve customer and employee satisfaction;
- Supports the team in automation and digitization, capacity planning, tracking the utilization against the plan, analyzing, reporting and investigating service performance metrics;
- Maintains relations with internal and external partners
- Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
- Must have understanding of Safe Agile methodology
- Knowledge of deployment CI/CD Pipeline
- Datalog Monitoring and Troubleshooting
- Good Knowledge in Adobe suite of products for web development
- Content management systems
- Corresponding Incident- and problem-management process
- Monitor and Diagnose
- Incident Response
- DevOps
- Software Engineering
- Data Analytics and Insights
- Critical Thinking
- Customer Centricity
- Service and Delivery Management
- B. Tech
- MBA Preferable
An Aditya Birla Group & Vodafone partnership