Job Description :Job Description: Service AdvisorJob SummaryWe are looking for a customer-focused Service Advisor who will act as a key link between customers and the workshop team. The role involves handling service bookings, understanding vehicle issues, coordinating repairs, and ensuring a smooth service experience while maintaining high customer satisfactionKey ResponsibilitiesCustomer Interaction & Service BookingGreet customers and schedule service appointmentsUnderstand customer concerns and vehicle-related issuesExplain service requirements, repair options, timelines, and costsJob Card Preparation & Workshop CoordinationPrepare accurate job cards / work ordersCommunicate repair and maintenance requirements to techniciansEnsure proper job allocation to mechanicsAdvising & UpsellingRecommend preventive maintenance and additional servicesUpsell value-added services, accessories, and extended warrantiesWorkshop CommunicationAct as a bridge between customers and the workshop teamTrack job progress and provide timely updates to customersEnsure jobs are completed within committed timelinesCost Estimation & Customer ApprovalPrepare accurate cost estimates for repairs and servicesObtain customer approval before executing additional workQuality Check & Vehicle DeliveryInspect serviced vehicles prior to deliveryExplain work performed, billing details, and warranty coverageEnsure smooth and timely vehicle handoverCustomer Relationship ManagementHandle customer complaints and resolve issues effectivelyFollow up post-service to collect feedbackBuild and maintain long-term customer relationshipsDocumentation & ComplianceMaintain service records and job-related documentationEnsure compliance with company policies and manufacturer standardsSkills RequiredStrong communication and interpersonal skillsSound technical knowledge of automobilesProblem-solving and conflict resolution abilitiesCustomer service–oriented mindsetSales and upselling skillsGood time management and multitasking abilitiesExperience & EligibilityExperience: Minimum 2 years as a Service Advisor in 2-Wheeler EV segmentIndustry Preference: Electric Two-Wheeler / Automobile ServiceCompensationSalary: ₹20,000 to ₹26,000 Net Take-Home per monthRequirementsSkills RequiredStrong communication and interpersonal skillsSound technical knowledge of automobilesProblem-solving and conflict resolution abilitiesCustomer service–oriented mindsetSales and upselling skillsGood time management and multitasking abilitiesExperience & EligibilityExperience: Minimum 2 years as a Service Advisor in 2-Wheeler EV segmentIndustry Preference: Electric Two-Wheeler / Automobile ServiceBenefitsCompensationSalary: ₹20,000 to ₹26,000 Net Take-Home per month
