Assistant Manager - Service Assurance

Tata Communications

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 2 months ago
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Assistant Manager - Service Assurance - 13001

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Date: 25-Nov-2020

Location: Pune, India

Company: Tata Communications

Job Descriptor - Packet Core Engineer

 5+ years of experience in SGSN/GGSN/DNS/PCRF/RECC & connecting interfaces for Fault Management & Configuration Management.  Understanding & functional knowledge interdisciplinary network (RAN, Data CORE, IP, Tx).  Mobility services for Enterprise customers for network nodes interworking protocol, MPLS, IP routing & switching basics.  To provide 24 x 7 L2 support to Emergency & critical incidences for all packet core nodes (Cisco/Nokia/Zte/Huawei) across VIL network for Enterprise customers.  Daily FM level 2 tasks work on assigned TTs and coordination with respective teams and customer to ensure minimize down time.  Provide technical support for testing & implementation during new Enterprise customer on boarding to mobility platform.  Troubleshooting with the help of wireshark traces, system logs, event logs & correlation with alarms during service outages by ensuring troubleshooting within TAT.  Proactive issue identification by analysing data from Performance Management tools.  Reactive Problem Management for repeated incident handling for Packet Core Domain.  Routine Health Checks for all nodes & Maintaining tracker for reported fault on daily basis.  Supporting to Change Management teams for smooth and fault free MW during network changes.

Level Descriptor

May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Typically has no budget responsibility. Work-group/team focus. Education: Graduate B.Sc or engineer Experience: 4-8 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

Job Segment: Assistant Manager, Service Manager, Telecom, Telecommunications, Wireless, Management, Customer Service, Technology

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