Manage Receivables: Oversee and manage the receivables for an assigned set of customers, particularly focusing on accounts marked as Non-Performing Assets (NPA), ensuring timely repayment and minimizing further defaults.
Process Compliance: Ensure strict adherence to company processes and guidelines for repayment, collection efforts, and customer relationship management. Maintain compliance with regulatory standards and internal policies.
Repayment Efficiency: Focus on reducing the Overdue (OD) amount in the branch by driving efficient repayment practices. Work proactively to minimize NPA levels and bring overdue accounts back to regular status.
Timely Payment Collection: Actively pursue timely collection of overdue payments from delinquent customers, employing a variety of communication methods to facilitate repayments.
Continuous Follow-Up: Perform ongoing follow-up with customers to remind them of outstanding dues, answer their queries, and assist with repayment arrangements.
Customer Interaction: Locate and notify customers with delinquent accounts about their overdue payments, offering support in resolving their financial issues and re-establishing their account status.
Customer Traceability: Investigate and trace delinquent customers who have changed addresses or contact information, ensuring consistent communication and repayment tracking
