Job Description Job Description: Chase Consumer & Community Banking serves nearly 80+ million consumers and 4+ million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and us. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next - for you and for us. Job Title /Level: Mission Control - Associate / 601 Job Description The Consumer & Community Banking (CCB) Production Management, Mission Control (MC) manages chase retail application availability on a 24*7 basis. The US Day is supported by the teams in Columbus/Houston and the US overnight is mainly supported by Singapore/India teams. The MC is entrusted with end-to-end monitoring responsibilities and its aim is to resolve 90% of all CCB incidents less than 2hours TTR. The MC Associate expected to demonstrate both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. The MC Associate has production responsibilities across the shift and has to take key decisions in ensuring the quickest ways to mitigate incidents with minimal client impacts. Job Responsibilities Provides end-to-end application support for chase retail applications running on Private / Public Cloud and on-premises. Focuses on quick incident mitigation primarily to reduce downtime for customers. Monitors changes going into the environment while ensuring system stability. Provides technical leadership and decision taking for quick service restorations. Drives Technical Bridges with information from monitoring and other specific tools. Key decision taker in terms of failovers, isolating problematic component such as Datacenter, clusters, pools, regions thereby preserving customer experiences. Performs targeted flow-triage during major incidents using tools expertise. Required Qualifications, Capabilities, And Skills Bachelor's degree in computer science / Information Systems / Engineering or related disciplines with 5+ years of Application Support experience. Strong technical background in Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Application Support (Java, Oracle/DB2, Cassandra / Mongo DB, MQ/Kafka), Middleware (WebSphere, Tomcat and Web Servers), and Retail banking channel application flows. Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases, and micro service architecture. Good communications skills - managing global bridges/ writing executive notifications. Experience working with geographically distributed and culturally diverse workgroups. Ability to multi-task (e.g., listening, writing, reviewing, and sending executive communications) and work flexibly in response to changing demands. Ability to provide weekend support as part of shift-based coverage. Hands-on with technical operations - high pressure shift environment. Preferred Qualifications, Capabilities, And Skills Previously worked in an Application Support at a financial services firm or consulting firm supporting financial firms. Consumer banking experience is preferred. Customer centric - preferable from technical support roles and/or professional services. Basic knowledge of application development - Java/Python About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
