Executive - Customer Support (1-5 yrs) Jaipur/Rajasthan (After-Sales/Customer Service)
a2z Youth Solution
Jaipur, Rajasthan
Permanent
Full-time
2 months ago
Job Description - International Voice Process (BPO)We are seeking dynamic and customer-focused professionals to join our International Voice Process team in Mansarovar, Jaipur. This role involves handling inbound and outbound calls, providing exceptional customer support, resolving queries, and ensuring high-quality service delivery in alignment with organizational standards. Candidates should demonstrate strong communication skills, adaptability to rotational shifts, and the ability to work effectively in a fast-paced environment. Eligibility:- Any Graduate/Undergraduate - Minimum 6+ months of BPO experience (International Voice)- Salary: 29,400 - 35,000 CTC Selection Process:- HR Round - Operations Round Shifts & Working Days:- 5.5 days working - Rotational shifts & offs Transport Facility:- Cab facility available - 180 per night shift for males - One- sided cab facility for females during odd hours Assessment:- Versant B2/C1 (US Voice) Location: Mansarovar, JaipurKey Responsibilities:- Handle international customer calls with professionalism and empathy. - Provide accurate information, resolve queries, and ensure customer satisfaction. - Maintain call quality standards and adhere to compliance guidelines. - Document interactions and update systems accurately. - Collaborate with team members to meet performance targets. - Adapt to rotational shifts and maintain punctuality and reliability. This opportunity offers competitive pay, structured career growth, and a supportive work environment for individuals looking to advance in the BPO industry. (ref:updazz.com)