Product Support Analyst, Benefits Experience & Technology (BXT)
- Hyderabad, Telangana
- Permanent
- Full-time
Regularly assess with regional benefit leaders on -new benefit program roadmap, changes to existing programs and any opportunities to drive process efficiencies
Lead implementation of change requests, track and document change requests from benefit leaders
Work closely with functional leaders, operations, vendor partners, internal stakeholders to finalize priority, scope, system gaps and timelines for implementation
Conduct regular reviews and monitor the progress of the change right from initiation stage till go live
Actively participate and lead the change and/or improvement of benefit programs and processes. Establish cross functional partnerships within your assigned stakeholders, identify gaps in system configuration and reporting, and partner with operations and technology service partners to resolve.A day in the life
Daily Stand-Up (Agile Environment): Start the day with a team stand-up meeting to review progress on ongoing projects, discuss blockers, and align on priorities for the day. Collaborate with cross-functional teams, including developers, designers, and business stakeholders, to ensure everyone is on the same page
Requirement Gathering: Meet with business stakeholders to gather and refine requirements for upcoming product feature changes or technology roadmap initiatives.
Project Management Tasks: Use project management tools (e.g., ASANA and JIRA) to update project plans, track progress, and ensure milestones are being met.BASIC QUALIFICATIONS- 3+ years of human resources experience
- Experience with HR processes and systemsPREFERRED QUALIFICATIONS- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standardsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.