Key Responsibilities (Based on Role):- Handle inbound or outbound calls for sales, retention, insurance, or customer support.- Persuade or assist customers with queries, renewals, collections, or complaints.- Meet daily/weekly/monthly targets for sales or call quality.- Maintain accurate customer records using CRM. Shift Timings (Rotational Day Shifts):- 08:00 AM to 05:00 PM- 09:00 AM to 06:00 PM- 10:00 AM to 07:00 PM- 11:00 AM to 08:00 PM(SBI Process Only): 9:30 AM to 6:30 PM(BAGIC Process): 10:00 AM to 07:00 PM Working Days: Monday to SaturdayWeekly Off: Rotational / Fixed Sunday off (based on process) (ref:updazz.com)
