Investigator Payment Associate - Contract (1 year)
- Chennai, Tamil Nadu
- Permanent
- Full-time
- To support the Investigator Payments team with set up and maintenance of ICON’s investigators payments as appropriate.
- To support team lead and be the main point of contact for issue customer concern in the absence of a more senior member of IPG team
- To positively chip in to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
- To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract
- Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and handling their expectations accordingly.
- Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved.
- To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively handle their needs and expectations in relation to payments.
- Minimum of 2 years relevant work experience preferred, or has proven aptitude necessary to execute this role.
- Ability to liaise successfully with all levels of management at ICON, vendors, and clients.
- Good working knowledge of PC applications (Excel, Word, Outlook and Access).
- Excellent organizational, administration and problem solving skills.
- Excellent written and verbal communication skills.
- Excellent Customer Relationship Management skills. Ability to easily adapt to dynamic environment working to strict deadlines and targets.
- Good numerical ability an advantage.
- Bachelor’s degree or local equivalent in a related field.