Lead BA - Channels (Contact Center Automation)

Capco

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
Job Title: Business Analyst - Private banking with Data AnalyticsAbout Us“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.WHY JOIN CAPCO?You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.MAKE AN IMPACTInnovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.#BEYOURSELFATWORKCapco has a tolerant, open culture that values diversity, inclusivity, and creativity.CAREER ADVANCEMENTWith no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.DIVERSITY & INCLUSIONWe believe that diversity of people and perspective gives us a competitive advantage.MAKE AN IMPACTWe would like to raise below external demand for BA - ChannelsExperience Level: 8-15 Years (Relevant Experience)Locations - Pune / Bengaluru / HyderabadNotice period - ImmediateMandate Skills -
  • BA Skills + Contact Center Automation and Digital Transformation (see JD below) + Global Banking Experience mandatory
Please see JD below:Job Description
  • Business Analyst with 8+ years of experience, including strong exposure to Channels, Contact Center Automation, and Digital Transformation initiatives.
  • Experience with AI/ML-based solutions in the context of contact center or digital channels is preferred.
  • Strong core BA skills including requirements gathering, user story creation, stakeholder workshops, and documentation.
  • Excellent communication and interpersonal skills with the ability to manage global stakeholders across geographies.
  • Experience in Agile delivery environments with hands-on knowledge of Jira and Confluence.
  • Proven analytical and problem-solving capabilities.
  • Ability to work closely with business and technical teams to shape solution design aligned with customer and operational goals.
  • Prior experience in large banking or financial institutions is preferred.

Capco