Assistant Manager - Customer Quality Assurance
- Ambarnath, Maharashtra
- Permanent
- Full-time
- Understanding the customer requirements & ensuring fulfillment of it.
- Regularly monitoring the warranty claims, details analysis of it & meeting with respective stakeholders for a resolution.
- Ensure & monitor the PPAP, Change management etc. closer with plants.
- Mapping Customer Specific Requirements (CSR) for OEM's/Export customers.
- Regular visits to customer sites, fields and OEM to understand the customer requirements, customer pain and failures if any for better dealing.
- Good knowledge about Tapan mfg. process and its defects, field failures etc.
- Knowledge about OEM Audits and Approval Process
- Action Plan preparation & effectiveness monitoring for critical concerns.
- Hands-on experience in MS Excel, Power BI, Tableau, Power Apps etc.
- MIS data preparation & timely publish it to all respective stakeholders.