People Consulting-Asset Services-Payroll Intelligence Centre

Bangalore, Karnataka
Permanent
Full-time

6 days ago

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.EY- Global Delivery Services (GDS) - Consulting - People Consulting (PC), Asset Services (CASS) - Staff/Consultant (PIC)Managing the global workforce in today's fast changing and highly disrupted environment is becoming increasingly complex. As a member of our PC practice, you'll be part of a team that supports clients in aligning their payroll function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.The opportunityWe are looking for Staff/Consultant with expertise in providing production management support to customers and engagement teams to join the PC team.This is a fantastic opportunity to be a part of a leading global professional services firm whilst being instrumental in the growth of the People Consulting team.Your key responsibilities:

Manage and support technical queries from end-users based on the support model
Resolve product/service problems by answering client queries, determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution
Review payroll values on the dashboards based on payroll updates in the system
Create knowledge base materials dedicated towards operational efficiency
Provide first-level support for payroll platforms including EYWP, GPSA, and Payroll Intelligence Centre (PIC)
Monitor and resolve tickets using tools like ServiceNow - Troubleshoot system errors, data sync issues, and access problems in collaboration with IT, Power BI and Payroll teams.
Document recurring issues and resolutions to build a knowledge base for internal teams.
Client Onboarding & Transition Support - Assist in onboarding new clients to payroll platforms by coordinating data collection, test rounds, and go-live activities
Support localization workshops and statutory compliance mapping for country-specific implementations
Collaborate with payroll operations teams to identify automation opportunities and process improvements.

Skills and attributes for success

High integrity and commitment to work in a new and challenging environment
Ability to manage ambiguity and be proactive
Strong communication and presentation skills
Cross cultural awareness and sensitivity
High energy levels, agility and adaptability
Ability to effectively prioritize and escalate customer issues
Ability to multitask and comfortable working in a large organization across multiple teams
Ability to adapt quickly in using and supporting various technologies

Qualifications:

Bachelor's degree in any field.

To qualify for the role, you must have:

0-4 years of experience in Payroll Support
Intermediate MS Excel skills; knowledge of macros or automation is a plus
Strong conceptual and analytical skills: Problem Solving, Performance tuning, Test case analysis, Azure DevOps, ServiceNow
Strong communication skills

What we look for

Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
Knowledge and experience of working in a cross-cultural setup

What working at EY offersAt EY, we're dedicated to helping our clients, from start-ups to Fortune 500 companies - and the work we do with them is as varied as they are.You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you

EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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