Technical Consultant - Dynamics 365 CRM

Bangalore, Karnataka
Permanent
Full-time

11 days ago

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Implement and customize Dynamics 365 Sales & Customer Service
Configure entities, forms, views, dashboards, BPFs, and security roles
Work on case management, SLAs, queues, and sales processes
Develop Power Apps (model-driven/canvas) and Power Automate flows
Gather business requirements and translate them into CRM solutions
Support integrations with Outlook, Teams, SharePoint, and third-party systems
Provide UAT, go-live, and post-go-live support

Required Skills

5+ years of Dynamics 365 CRM (CE) experience
Strong knowledge of Sales & Customer Service modules
Hands-on experience with Power Apps, Power Automate, Dataverse
Good understanding of CRM security and data model
Strong communication and stakeholder management skills

Nice to Have

Multi-country CRM implementation experience
Power BI or Azure integration exposure
Microsoft Dynamics certifications

Soft Skills

Strong communication and stakeholder management skills
Ability to work independently and lead solution discussions
Problem-solving mindset with attention to detail
Experience working in Agile delivery models

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